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Ordering, payment & security

Ordering, payment and security in our USA online jewelry shop.

You're in the right place to learn about how to place an order, make payment and how secure your details will be in our online jewelry shop.

Our checkout is safe, easy and very secure. Your payment will be processed securely and Simone Walsh Jewelry will never be in possession of your card details. You can make your payment using a debit or credit card, or with a Paypal account. Other payment options are also available.

You can also read our full Terms of Service.

Read on to learn more about ordering, payment and security. Click on the links below to show or hide the details:

Your security & privacy

Security:

Our checkout is safe, easy and very secure. It's powered by Shopify, a highly trusted ecommerce provider which complies with the highest level of PCI (Payment Card Industry) standards: ie. very secure indeed.

That means your online payment will be processed securely and your details will be kept safe. In particular Simone Walsh Jewelry will never see or be in possession of your credit or debit card details.

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Privacy:

We take your privacy seriously. Unless you opt in to our mailing list we won't contact you other than in relation to your order. If you do join our mailing list you can opt out at any time. Learn more about our privacy policies.

How to place an order

On the shopping cart page check your order and fill in the gift and special instruction details if needed. You can also get an estimate of the shipping costs for your location before proceeding (shipping is free for most orders in the USA).

When you click to continue checkout you'll be taken to a secure Shopify checkout page. You'll be able to select your payment method and enter a discount code if you have one, along with entering your delivery address (which will finalize your shipping costs).

Before making payment you'll be be given the total cost of your order. You can choose not to proceed with your order at any point prior to completing your payment.

Generally your order will be sent from our Portland, Oregon warehouse within 1-2 business days once payment is received - often orders will leave the same business day. Learn more about shipping.

Paying for your order

When checking out you can choose to make payment securely using your credit card or a Paypal account. We also accept Apple Pay, Google Pay and Shopify Pay.

Accepted credit cards are Visa, Mastercard and American Express.

You can choose not to proceed with your order at any point up until you finalise payment.

Paypal eCheque payments

In the unusual situation that you opt to pay using a Paypal account which has insufficient funds and which isn't linked to a credit card, then an eCheque will be generated.

These can take several days to clear from Paypal and we will be unable to begin processing your order until the funds have cleared.

Payment by check, money order or wire transfer

We don't accept payments by check, money order or wire transfer.

Sending a gift to a gift recipient

If your order is a gift we are more than happy to send it directly to your gift recipient.

Each piece of jewelry will be packaged in a lovely cotton filled gift box including care instructions and an invoice/receipt is never included with our deliveries.

You can opt to include a personal note to the gift recipient when you checkout. If no note is included your recipient may not know who the order is from.

Read more about sending gifts on our shipping page.

Duties & other taxes

You may be subject to local customs and import duties if your order is being sent outside of the USA. This is the responsibility of the customer to determine as each country is different, but in our experience this rarely occurs.

Visit the shipping page to learn more about this issue.

Terms of sale

Returns & exchanges:

Your happiness is guaranteed: if your purchase is unsuitable for any reason, you can return it for a refund within 30 days of delivery. Learn more about our money back happiness guarantee.

Otherwise if your purchase is faulty, was damaged during delivery or if we made an error, you can also organise a general return or exchange.

Pricing:

Pricing of items for sale and shipping costs may change at any time without notice.

Fraud detection:

Occasionally orders are identified by our shopping cart as potentially fraudulent. If this is the case we are required to contact you to verify the last four digits of the credit card used and to obtain photo ID which matches the name on the credit card. If you are not willing or able to assist us we will need to cancel your order and refund the payment.

On some occasions we may simply cancel and refund highly suspicious orders without further research.

Refusal of sale:

While it's extremely unlikely to occur, Simone Walsh Jewelry reserves the right to refuse an order for any reason. Should this happen any payment made will of course be refunded as quickly as possible.

Full terms of service:

Read our full Terms of Service.

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