We've been running our handmade jewelry store online in the USA for a couple of years now and we've decided it's time to make some changes. We want to share with you why and how the changes might affect you. Read on ...
While we've been designing and making handmade jewelry for over 25 years in Australia, we've only been running this dedicated USA store for around 2 years, although we've had many US customers in more than a decade of selling jewelry online.
When we set up this online store we partnered with a warehousing and shipping service in Portland, Oregon so we could get orders delivered as quickly as possible to our American customers. Improvements to shipping options in Australia mean that we can now get orders to the US more quickly and cost effectively than we could a couple of years ago.
As a result we've decided to move our packing and shipping processes back to our Australian office for customers all over the world.
Benefits to you
The great news is that this means you'll get full access to all of the products our Australian customers can shop for rather than the limited range we were able to stock in the USA, plus you'll get access to new jewelry designs as soon as they launch in Australia. We're really pleased to be able to do this as it's been a major hurdle for us to date.
You'll also benefit from the much more personalized service we're able to offer when we're packing our own orders in house. This includes being able to use of options like gift wrapping and personalized greeting cards (have we mentioned that we LOVE sending gifts for our customers?), along with some of the extra treats we like to provide to our favorite customers.
Plus you'll still get to shop directly in US dollars with no hidden currency exchange costs. Our USA store also uses American spellings ('jewelry' vs 'jewellery' for instance), which surely makes things a bit easier!
Shipping for customers in the USA from this store is now FREE for orders $50+. For smaller orders you'll pay a flat rate of $9 for fast and reliable airmail shipping via Australia Post. You can also upgrade to express shipping, which is also free for orders $150+.
As for delivery timing: standard airmail takes around 5 business days to US metro areas and slightly longer to other areas. This is only a couple of days longer than the domestic US shipping we have been using to date.
All deliveries will come with tracking and we'll notify you of tracking details after your order is shipped. Learn more about shipping.
We've learned a huge amount from operating this dedicated USA online store and we've come to know some lovely new customers along the way. Thank you to all of you who have supported us.
We're really looking forward to meeting more of you and to providing you with the best customer service and unique handmade jewelry that we possibly can.
By the way, you can also shop in Australian dollars from our Australian jewellery store.